Cable Service
Office Hours:
Monday-Friday: 8:00am to 5:00pm
Saturday:8:00am to Noon
Contact Information:
Office:606-564-9220 (Voicemail Option 2, Cable)
Toll Free:800-264-3572 (Voicemail Option 2, Cable)
Fax:606-564-4291
After Hours: 606-564-9220 (Voicemail Option 2, Cable, to leave a message and a technician will be paged)
E-Mail:support@maysvilleky.net
Web Page:www.limestonecable.com
If you are having trouble with your cable television service try the following steps and suggestions:
1.If you are experiencing snowy picture or missing channels check with
your nearest neighbor to see if the problem exists at their house. If
the problem exists at both houses call the office to report the problem
for both addresses.
2.If you are experiencing snowy picture or missing channels and have multiple
televisions verify the problem exists on all sets. If the problem exists on
only one set, swap the problem set with another set to see if the problem stays
with the television set or the line. If the problem exists on the same set no
matter where the set is then you will need to call your television repair person.
3.If a VCR or other recording device is hooked up to the television, remove the
device and check to see if the problem still exists.
4.If only receiving channels 2-13, this is usually caused by the television not being
programmed to receive CATV programming. Check your television programming and make
sure the antenna is set to either Cable or CATV. If you are not sure how to program
your television, consult your television manual or call the store where the
television was purchased.
If none of these steps solve your problem please call the office and we will
schedule a service call to correct the problem.
The Data Network(Internet Service)
Office Hours:
Monday-Friday: 8:00am to 5:00pm
Saturday:8:00am to Noon
Contact Information:
Office: 606-564-9220 (Voicemail Option 4, Internet)
Toll Free: 800-264-3572 (Voicemail Option 4, Internet)
Fax: 606-564-4291
After Hours: 606-564-9220 (Voicemail Option 2, Cable, to leave a message and a technician will be paged)
E-Mail:support@maysvilleky.net
Web Page: www.limestonecable.com
Online Support: 24hoursupport.helpdesk
Desktop Email Settings:
E-Mail Incoming Server: pop.maysvilleky.net
E-Mail Outgoing Server: smtp.maysvilleky.net
Newsgroup Server: news.maysvilleky.net
Mobile Device Email Settings:
Incoming
Username: fullemailaddress@maysvilleky.net
Password: password on file
Server: pop.maysvilleky.net
Outgoing
Username: fullemailaddress@maysvilleky.net
Password: password on file
Server: mail.maysvilleky.net
Troubleshooting Tips to try before calling the helpline:
1. Check Cable TV Reception: If your cable television reception is snowy
it may be a cable plant problem. Call our office to report the problem and
schedule a service call.
2. Reset the Modem: Unplug the modem from the electric outlet. Make sure
there are no front panel lights lit. Wait 30 seconds and plug the modem back
into the electrical outlet and the modem will start booting up with various
front panel lights flashing. When the online light on the front panel is a
solid green light, try to go online or check e-mail. If you get flashing green
send and receive lights or amber lights or red lights this usually means a
problem with the cable connection. Check all the connections and reset the
modem again. If you still are unable to connect call the office to schedule a
service call.
3.Reset Modem and Computer: If resetting the modem does not allow you to
go online then do the following. Make sure all programs have been properly closed
and do a system shutdown on the computer. Then reset the modem following the steps
outlined in Tip #2 above. After the modem has come online restart the computer.
After the computer has restarted try to go online or check e-mail. If you are still
unable to get the connection to work and the modem is online (solid green online
light) call the helpline (606-564-9220, Voicemail Option 4) for assistance. If you
have any other lights lit on the modem call the office to schedule a service call.
|